Shift Supervisor
at Starbucks
December 1996 – May 1998
☕ Shift Supervisor at Starbucks
Advanced from barista to shift supervisor at Starbucks, managing daily operations and ensuring exceptional customer experiences at multiple store locations, including Richmond Beach in Seattle. Led team members, maintained high service standards, and created a welcoming environment for customers and staff alike.
Key Responsibilities:
- 🍵 Barista & Beverage Preparation: Expertly crafted a variety of Starbucks beverages, consistently delivering quality and efficiency.
- 👥 Team Leadership & Supervision: Supervised daily shifts, managed staff assignments, and supported training of new team members.
- 💬 Customer Engagement: Provided outstanding customer service, proactively addressing inquiries, resolving issues, and enhancing guest satisfaction.
- 🗓️ Operational Efficiency: Managed store opening and closing procedures, cash handling, inventory management, and quality control.
- 🌟 Promoted Brand Standards: Ensured store compliance with Starbucks brand standards, policies, and health regulations at all times.
Skills Utilized:
- Barista & Coffee Expertise
- Team Leadership & Supervision
- Customer Service Excellence
- Communication & Interpersonal Skills
- Inventory & Cash Management
- Problem Solving & Conflict Resolution
- Organization & Multitasking
- Professionalism & Dependability
- Attention to Detail
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